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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maranda McCain

January 21, 2026

5  out of  5
rating by Maranda McCain
"If you are looking for a professional and reliable State Farm Insurance agent in the St. Louis area, I would look no further than the office of Hardy Washington. I have been with their agency for seven years and they never disappoint. He has a tremendous team working with him, including Lynn Thomas, whose customer service is remarkable. If you're looking for a firm to handle your personal, home, and/or automobile needs, I recommend State Farm - Washington Ins. and Fin. Service, Inc."
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Mary Gabriel

January 20, 2026

5  out of  5
rating by Mary Gabriel
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sheila oldham

January 15, 2026

5  out of  5
rating by sheila oldham
"Very responsive and professional."
We responded:
"Thank you for taking the time to share your positive experience! We are so pleased to hear that you are satisfied with your interactions with State Farm Agent Hardy R Washington Jr’s Team. "
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Carla Oneal

December 30, 2025

5  out of  5
rating by Carla Oneal
"Lynn at Hardy’s office is responsive and informative."
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Mike Steitz

December 30, 2025

5  out of  5
rating by Mike Steitz
"My request was met immediately. Always a pleasure dealing with them!!"
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Paula Wilkins

December 19, 2025

5  out of  5
rating by Paula Wilkins
"I have always had excellent experience and service with Mr Washington and his staff. Very friendly, knowledgeable and professional. I would recommend."
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Julie Vosholler

December 16, 2025

5  out of  5
rating by Julie Vosholler
"Lynn Thomas was amazing to work with - very quick and helped our mutual client with her home insurance for her purchase!"
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Scott Renken

December 11, 2025

5  out of  5
rating by Scott Renken
"Wife sent to wrong agent. and somehow this made it to the correct agent, awesome job"
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Valerie Lawrence

December 10, 2025

5  out of  5
rating by Valerie Lawrence
"Lynn A Thomas assisted me with my very confusing situation. She was more than helpful, she really cared about my wellbeing and did everything in her power to straighten out my issues. I appreciated being seen and heard by Lynn and her genuine empathy and understanding. Thank you for your compassion and commitment to what you do best, which is provide the best service to your customers."
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Jim Winters

October 21, 2024

5  out of  5
rating by Jim Winters
"I've been working with Lynn and Hardy for years and they are both fantastic! Always available and ready to help at a moments notice."
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Polutropos

July 30, 2024

2  out of  5
rating by Polutropos
"I have been trying to contact them about why my insurance increased for over a month and it's always the "wrong time". I am disappointed with how the service has degraded."
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JJJ

May 8, 2024

5  out of  5
rating by JJJ
"I've been with State Farm for over 17 years now. Hardy and his crew are the absolute best. They truly have me as a lifelong customer. I truly am happy with them. Anytime I call Lynn Thomas, she is always friendly and upbeat about her job and providing personal attention to each individual client. She is more than an employee she's a valuable asset. I recently called and upgraded my auto to better protect me and others on our roads. Lynn and Hardy and his whole crew are the epitome of what customer service should be. Also, shop around yearly, and even though rates have increased across the board for many, they still can't be beat with price by other competitors. It is always a pleasure having State Farm and Hardy's team behind me to protect my ride and life."
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Mark Metcalf

March 26, 2023

5  out of  5
rating by Mark Metcalf
"Hardy has been my family's agent since I was in High School. Couldn't ask for a better agent - always dependable, reliable and knowledgeable. Both he and his staff are very friendly and always their to assist in any way they can."
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Sahibu Turab

April 16, 2022

1  out of  5
rating by Sahibu Turab
"Watch out folks! State firm have been ripping me off for a long time on my home and auto insurance. I shopped around and I am saving more than 600 hundred a year on auto and around 400 on my home, if you have been with this agent for a long time just try shopping around and u will not regret. They are really nice talking to a customer but if you are paying more is not worth it."
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John Huber

September 27, 2021

5  out of  5
rating by John Huber
"The service here is unparalleled and there is a good reason for this - Hardy's agency is home to some of the kindest people you can find these days. They make sure to follow up everyone's call or email no matter how big or small the problem is. They really listen to you and get to know you so they may take care of you and your family in the best way possible. The agent, Hardy, really makes you feel like he is one of your good friends. He will try to get you the best coverage at a rate that works for you. I recommend this agency to anyone looking for caring, effective, and fast service."
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Margie Daniel Schmitz

January 9, 2020

5  out of  5
rating by Margie Daniel Schmitz
"Excellent local service and rates! I've been a happy client with Hardy's State Farm since 2018. And finally understand how our insurance protects our assets, finances and provides peace of mind for the unexpected. (accidents, storms, fires, theft, towing and more) I was with another BIG carrier for 30+ years and never met the agent or staff. We only received occasional calls if payments were late... When I sat down with Hardy, he asked a lot of questions to determine my specific needs, he really listened and answered all my questions. We have 4 autos, life and homeowner policies at Hardy's State Farm. BONUS - we lowered our premiums $800+ annually. (30 years X's $800 = ???)"
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Simone Valle

May 23, 2019

5  out of  5
rating by Simone Valle
"Hardy has been our agent for several years. He takes the time to listen to our family's needs and adjusts our plans accordingly. His staff is friendly and efficient."
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Andrew Hopkins

December 7, 2018

5  out of  5
rating by Andrew Hopkins
"Amazing customer service and attention to detail."